Terms & Conditions

1. Who you are contracting with

The sharematrX platform is owned and operated by Nkonad ("we", "us", "our"), trading as sharematrX. By creating an account, generating a report, or purchasing a plan you are entering into a contract with Nkonad.

2. Acceptance

By accessing or continuing to use the platform you agree to these terms. If you use the platform on behalf of an organisation, you confirm you have authority to bind that organisation. If you use it as an individual, you confirm you are of legal age in your country.

3. The service

sharematrX generates market intelligence reports covering search demand, seasonality, retailer and delivery-app share of voice, audience behaviour and category recommendations at country, province, city and suburb resolution. Reports are analytical outputs and estimates — they are decision support, not guarantees of commercial outcomes.

4. Accounts and credentials

You must provide accurate information and keep it current. You are responsible for keeping your login credentials confidential and for all activity carried out under your account.

5. Licence and restrictions

We grant you a limited, non-exclusive, non-transferable right to access the platform and use its report output for your own business purposes within the plan you selected. You may not reverse engineer the platform, resell or redistribute reports as a standalone product, or circumvent credit limits or other technical controls.

6. Acceptable use

You must not misuse the platform. In particular you must not:

• use it for unlawful purposes, fraud, or spam;
• infringe the intellectual property or privacy rights of others;
• upload or transmit malware, probe, scan or otherwise interfere with platform security;
• scrape, bulk-extract or automate access to the platform outside documented interfaces;
• attempt to re-identify individuals from aggregated demand data.

7. Intellectual property

We retain all ownership of the platform, its software, models, taxonomy, documentation and branding. Nothing in these terms transfers any intellectual property to you other than the licence described above.

8. Service level

We work to keep the platform available and accurate, but we do not guarantee uninterrupted or error-free performance. Maintenance, upstream data-source changes and factors outside our control may affect availability or output.

9. Accuracy and no professional advice

Report figures are modelled estimates derived from search and market signals. They may be incomplete or inaccurate and should be verified before being relied on. Reports do not constitute financial, investment, legal or tax advice, and decisions you make on the basis of them are your own responsibility.

10. Payment, subscriptions and billing

Plans are sold as credit bundles and subscriptions in USD. Paid credits are added to your account once payment is confirmed; one credit is consumed for each successfully generated report. Billing, renewals, cancellations, taxes and invoices are handled by Paddle. Payment, billing, tax, cancellation and refund mechanics are governed by the Paddle Buyer Terms. Our refund commitment is set out in our Refund Policy.

11. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

12. Suspension and termination

We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may stop using the platform or cancel your subscription at any time. On termination your licence ends; you may request an export of your report history within 30 days, after which data may be deleted.

13. Warranties and liability

To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose. We are not liable for indirect, consequential or special damages including loss of profits, data or goodwill. Our aggregate liability is capped at the fees you paid in the 12 months before the claim. Nothing excludes liability for fraud, death or personal injury where that exclusion is not permitted by law.

14. Indemnity

You indemnify us against claims arising from your unlawful use of the platform, your content, or your breach of these terms.

15. General

These terms are governed by the laws of South Africa, and the courts of South Africa have jurisdiction. You may not assign this agreement without our consent; we may assign it in connection with a merger or acquisition. Neither party is liable for delays caused by events beyond reasonable control. We may update these terms and will change the "last updated" date above.

16. Contact

Nkonad — questions about these terms: support@sharematrx.com.